Policies

Quality policy

Veitur Utilities’ provides safe, reliable, and cost-effective services that meet the needs of diverse customers and society.

Veitur Utilities’ promotes quality awareness among its employees and their active participation in continuous improvements. Employees and management are responsible for implementing the policy, each in their area, to ensure consistent work practices and outstanding customer service.

Veitur Utilities’ puts emphasis on:

• providing outstanding service
• ensuring operational security of infrastructure
• ensuring access to information

The quality management system of Veitur Utilities’ is under continuous development and evaluated by measurements, audits, and customer feedback. The quality policy is based on the values and corporate strategy of Veitur Utilities’ and is presented in accordance with the ownership policy.

Veitur Utilities’ complies with laws, regulations, and other requirements applicable to its operations.

Measurement:

• Customer satisfaction (strategic objective in the overall policy of Reykjavik Energy)
• Indicators of comprehensive risk management reporting