Outages

Are all the radiators cold or just some of them?

• Some of them: A common cause is air in the radiators or underfloor heating system. You need to release the stuck pin inside the thermostat. Most people can fix this easily themselves.

• All of them: Check the pressure in the taps.

Is there low pressure in all the taps?

• Yes: Contact us here.
• No: A common cause is a broken pressure regulator. Contact a plumber.

Is there a notification about a closure in your area on veitur.is? If the water outage has lasted for a short time, a notification may not be on our website yet. Here on our website you can see all the notifications about repairs and breakdowns in our distribution system.

Did you receive an SMS or email regarding closure?

• Yes: Notification on veitur.is will be updated if closure is delayed.
• No: Check if your contact details are registered on Veitur My Pages and you should receive a message the next time we need to close. Notification on veitur.is will be updated if closure is delayed.

Is the house in constructions or being worked on?

• Yes: Check if the inlet has been closed and can be opened again, or wait until the work has been completed on the house.

Is the inlet for water frozen?

• Yes: Check if you can defrost the inlet, if you can't, contact us at 516-6161.
• No: Contact us at 516-6161.

Good to keep in mind:

In the absence of cold water, only hot water comes from the taps. Make sure all faucets are turned off to avoid water damage or getting burned by the water when the water comes back on.

Avoid running appliances that use water. Like a dishwasher or a washing machine

To prevent it from getting cold inside, it is good to keep the doors and windows closed until the hot water is back on.

Is there an announcement about a power outage on veitur.is? If the power outage has lasted for a short time, there may still not be an announcement yet on our website. Here on our website are notifications about repairs and breakdowns in our distribution system. Did you receive an SMS or email regarding the closure?

• No: Check if the contact information on Veitur My Pages are registered or if you need to update them. Then you should receive a notification next time.
• Yes: announcements on veitur.is will be updated if closing is delayed.

Is the fuse and the Rcc braker up in the electrical panel?

• Yes: wait for the power to be restored. We will keep you updated on veitur.is. If the power does not appear soon, contact us at 516-6161.
• No: Check if the power is also out in your neighborhood.

Is the power also out in your neighborhood?

• Yes: Wait for the power to be restored. We will keep you updated on veitur.is. If the power is not back on soon, contact us at516-6161.
• No: Check if the power is out in the whole house.

Is the whole house without electricity or only part of the house?

• The whole house: Check if the fusein the electricity board is out. If the fuse is in order, contact us at 516-6161. In houses (not an apartment building) there is often one RCCB breaker and there for the whole house can be without electricity if it is down.
• Part of the house: Check if the fuse in the electricity board is out. If the fuse is in order, contact us at 516-6161.

If it is an apartment building - are all fuses in the main switchboard up?

• Yes: Check if the fuse is out. If the fuse is in order, contact us at 516-6161.
• No: To isolate the problem, knock out all fuses in the electrical board and then insert thr RCC breaker. Insert one fuse at a time. Leave the fuse that knocks out RCC braker and then put the RCC braker back up. Most of the house should now have electricity. Unplug everything on the part that still has no power and try re-entering the fuse. If it still goes out, you need to contact an electrician.

You can try searching online by entering terms like "emergency electrician service" or "emergency plumber service" to find a professional available outside regular working hours.

Those who are registered for a meter with us can receive notifications by email and/or SMS if they register their contact details on My Pages at Veitur.

When a fault occurs or necessary maintenance is required, it may be necessary to temporarily shut off electricity, hot water, or cold water while repairs are carried out.

We do our best to inform residents about upcoming and ongoing shutdowns.

You can stay updated on faults and maintenance affecting users on our website here.

Those who are registered for a meter with us can receive notifications by email and/or SMS if they register their contact details on My Pages at Veitur.

If there is an open manhole or a manhole cover that is banging, it needs to be reported immediately by calling 516-6161.

We want to respond quickly to prevent accidents. Therefore, we need clear information about the manhole's location.

Information about open drains is not as serious, but it's very helpful to receive notifications about them here.

Is the leak inside or outside?

• Inside: In the house/apartment: Contact a plumber.
• Part of the homeowner's responsibility: The intake manifold, for example, is the homeowner's responsibility. Contact a plumber.
• Part of Veitur's responsibility: Contact us at 516-6161.

Outside: Cold or hot water: Contact us at 516-6161.

• Warm water: A common cause is a leak in the snow melting system. Contact a plumber if the snow melting system is privately owned, otherwise contact the relevant municipality.
• Sewer/drainage pipes: Is it within the property boundary or outside the property boundary?

Outside the property boundary: We handle sewage in Reykjavík, Akranes, Borgarnes, Kjalarnes, and Esjumelar. If you are in those areas, call us at 516-6161. Otherwise, contact the relevant municipality.

Within the property boundary: Contact a drain service or a plumber.

A common cause is a faulty mixing valve somewhere in the house, which can cause the water with higher pressure to take over. Contact a plumber.

Please report it immediately by calling 516-6161.

Is water overflowing from drains? Please report it immediately by calling 516-6161.

• If there is a blockage in the street above the drain, such as leaves or snow causing the blockage, you need to contact the relevant municipality. The homeowner is responsible for the pipe up to the first manhole of Veitur unless a request has been made for Veitur to take over the pipe.

• You can find more information regarding the takeover of pipes here.